Wednesday, June 29, 2011

Short and blunt drivers do nothing to win patronage in Invercargill

Tranzwatching in Invercargill, Te Wai Pounamu, New Zealand

According to The Southland Times a survey of passengers on Invercargill's urban bus services has revealed up to 55% of passengers off-peak and 49% of passengers peak-time rate feelings of safety and security "very poor", with the driver attitudes identified as a prime factor.

Comment Apart from being a pain in the butt for passengers drivers with unpleasant attitudes and driving styles under-mine potential patronage growth, and consequently extra work, overtime and security of employment for themselves and other drivers.

Passenger transport is a service industry - if a driver does not enjoy helping and supporting residents and visitors to get the best possible quality bus service he or she is in the wrong industry.


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