NZ In Tranzit: Short and blunt drivers do nothing to win patronage in Invercargill

Wednesday, June 29, 2011

Short and blunt drivers do nothing to win patronage in Invercargill

Tranzwatching in Invercargill, Te Wai Pounamu, New Zealand

According to The Southland Times a survey of passengers on Invercargill's urban bus services has revealed up to 55% of passengers off-peak and 49% of passengers peak-time rate feelings of safety and security "very poor", with the driver attitudes identified as a prime factor.

Comment Apart from being a pain in the butt for passengers drivers with unpleasant attitudes and driving styles under-mine potential patronage growth, and consequently extra work, overtime and security of employment for themselves and other drivers.

Passenger transport is a service industry - if a driver does not enjoy helping and supporting residents and visitors to get the best possible quality bus service he or she is in the wrong industry.

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This blog is mostly about public transport and social infrastructure in Christchurch, and transit around New Zealand. Also tracked; transit developments in similar sized cities in Canada and Australia, kindred in demographic patterns, for added perspective and inspiration. NZ in Tranzit blog covers some of the new transit technology and discusses public transport concepts in general, as well. Because the blogster's day-job is in a high profile customer industry to preserve some degree of privacy he appears only as a rabbit in his profile, albeit using his real name.

Christchurch is a city of metropop c 400,000 in Te Wai Pounamu, the southern of the larger islands of NZ. Public transport is operated under the auspices of a regional council with bus operations (and those of one small cross harbour ferry) tendered out to private operators including one owned by the City Council, Redbus. We have a modern clean fleet of buses which offer fairly frequent services to all city areas. The city has been quick to adapt new technologies such as low-floor buses, smart-card (arguably the best in the world!), GPS and Real Time signage and interactive text, and online type information systems. Our busiest route is The Orbiter, a service that circulates around the middle suburbs, and the ring of shopping malls, high schools and the city University about 4-5km from the centre of town

Christchurch also has restored trams operating on a central city circuit. Note [May 2011] - Sadly, due to two huge earthquakes (that took 182 lives) and multiple aftershocks much of the central city of Christchurch will be closed to public access for up to a year to allow the demolition of 900 severely damaged buildings. This includes a great many heritage buildings that previously gave the central city its distinctive character and (such was the exceptional ferocity of the second earthquake in February) even some of the high rises, possibly including those shown in photo above. Tram operations are suspended for at least a year. Many other parts of the city have resumed active life for both residents and tourists..

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Wednesday, June 29, 2011

Short and blunt drivers do nothing to win patronage in Invercargill

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